Business Conditions

1. Trader and contact

The trader and operator of the GameBases.gg platform is Allstars Company s.r.o., Potočná 581/117, 972 47 Oslany, Slovak Republic, Company ID 50 884 590, registered in the Commercial Register of the District Court Trenčín, section Sro, file 34731/R.

E-mail for orders, complaints and requests for remedy: admin@gamebases.gg. Telephone: +421 911 117 247.

As of the effective date of this version the trader is not a VAT payer in the Slovak Republic. This does not affect any tax duties linked to the customer's country. The total price including taxes and charges applied by the trader is shown before the order is submitted.

2. Definitions

A consumer is a natural person who, when concluding a contract, is not acting within their trade or profession.

An account is a user account on GameBases.gg.

Stars constitute digital performance recorded on an account and related digital services. They may be purchased for EUR where purchase is enabled, used for digital features and sent as Support to other users.

Golds are non-saleable and non-transferable points obtained in free skill-based contests. They are not money and cannot be purchased or paid out in cash.

Physical merch is goods offered in the catalogue for EUR or, where so marked, for redemption with Golds.

A physical reward is physical merch obtained by redeeming Golds without paying a price in EUR.

3. Scope and availability

These conditions govern purchase of Stars, purchase of physical merch for EUR, redemption of Golds for physical rewards and related rights.

A basic account is available worldwide from age 13. A user aged 13–15 needs confirmation by a legal guardian before activation.

Stars may be purchased only in countries for which purchase is expressly enabled at checkout. Availability of a payment method alone does not establish availability of purchase. As of this version, purchase of Stars and physical merch for EUR is enabled only for customers with customer country Slovakia (SK) and Czechia (CZ).

Physical merch for EUR and physical rewards for Golds are delivered only to addresses in Slovakia and Czechia. Individual contests and tournaments may have a narrower country list.

The UI language does not change the customer country or purchase availability.

The contract is concluded in the language chosen at checkout from the available languages SK, CZ, EN and DE. The accepted language and content version are stored with the order. Order confirmation and key declarations are provided on a durable medium (generally by e-mail).

4. Offer, prices and costs

The binding offer is the offer, quantity, price, acquisition method and availability shown in the cart before submission.

For EUR we offer Stars and physical merch. We do not sell other digital items for EUR.

The price for a EUR order is stated in EUR. All applicable taxes, shipping and other charges are shown before submission.

Shipping of a physical reward obtained solely for Golds is 0 EUR. That order does not show paid shipping selection or a payment gateway.

5. Age and legal guardian

An account may be created from age 13. A user aged 13–15 needs confirmation by a legal guardian before account activation.

If the user is under 18, every EUR order is concluded, approved and paid by their legal guardian as the buyer. A user under 18 cannot replace guardian confirmation with their own declaration.

Before dispatch of a physical reward for Golds to a user under 18, confirmation by a legal guardian is required.

6. Order, contract and payment

Technical order steps: select items → cart → review and correct data → choose payment (for EUR) → submit with the “Order with obligation to pay” button.

Before submission you may review and correct items, quantity, price, billing and delivery details and identify and correct input errors.

By submitting the order with the “Order with obligation to pay” button the customer confirms that the order includes an obligation to pay the displayed price.

EUR payments are processed by Stripe. GameBases does not store full payment card details.

A paid order contract is formed after successful payment confirmation and acceptance of the order by the trader. We send order confirmation without undue delay to the buyer's e-mail on a durable medium. If payment fails or is cancelled before acceptance, no contract is formed.

When redeeming Golds, the obligation to deliver the confirmed available reward arises upon acceptance of the order by the trader. It is not payment of a purchase price in EUR.

We store the accepted contract version (including language) with the order. The consumer may access the accepted version via Workroom for the order and on request by e-mail.

7. Digital performance of Stars — functionality and delivery

We credit Stars to the designated account without undue delay after confirmation of successful payment. If crediting fails, contact admin@gamebases.gg.

Digital performance of Stars and related digital services:

• functionality: Stars are recorded on the account and may be used for available digital platform features and, according to features, as Support;
• compatibility and interoperability: they require an active GameBases account, internet connection and a supported current web browser; they are not intended for export to another service;
• technical requirements: account login; technical protection measures include in particular authentication and protection of the transaction ledger;
• updates: we may provide security and functional updates needed to maintain conformity and security for as long as the account is active and the service is provided;
• period of supply: Stars remain on an active account under the Stars Rules; on voluntary account deletion unused Stars expire.

Stars work only within GameBases. An ordinary user has no right to demand their exchange for money. They cannot be transferred or sold off-platform. Partner cash payouts are not publicly available and require an individual written contract. There is no public or fixed Stars/EUR rate.

Stars cannot be used as an entry fee, stake, bet or to create a participant-funded prize pool. A tournament reward must be fixed and secured by the organizer or GameBases before registration opens.

For non-delivery or non-conformity of digital performance, follow the Complaints Procedure.

8. Immediate delivery of Stars and withdrawal

For a distance Stars contract a consumer generally has the right to withdraw within 14 days of conclusion.

If the consumer requests crediting of Stars before that period ends, they must separately:

• expressly request that delivery of Stars start before the period ends,
• confirm that they were informed and acknowledge loss of the right to withdraw when delivery starts,
• receive confirmation of these declarations on a durable medium.

If these conditions are met, the right to withdraw is lost when delivery starts, i.e. when Stars are credited. Acceptance of the Business Conditions is a separate contractual condition and does not replace the two express declarations above.

If the conditions were not met or Stars were not credited, we assess the request under applicable consumer rights.

9. Delivery and withdrawal for physical goods

Availability and expected delivery time are shown before the order. Unless another period is agreed, we deliver without undue delay and at latest within the statutory period. Risk of damage passes to the consumer only upon receipt by the consumer or a person designated by them.

A consumer may withdraw from a distance contract for physical goods without stating a reason within 14 days of receipt, unless the law provides an exception.

Notice may be given via Workroom → Orders, /withdraw-order.php, by e-mail or by letter. Details are in the Withdrawal from the Contract document. Goods must be sent or handed over within 14 days of withdrawal. Direct return costs are borne by the consumer unless we stated before the order that we bear them.

We refund payments at latest within 14 days of receiving the withdrawal notice by the same method unless otherwise agreed. For goods we may withhold the refund until the goods are received or proof of dispatch is provided. The consumer is liable only for diminished value caused by handling beyond what is necessary to establish the nature and functioning of the goods.

10. Golds and physical rewards

Golds are obtained only under the rules of a specific free skill-based contest. Purchase or paid entry does not increase the chance of obtaining them.

Golds may accumulate without an annual wallet limit or order limit. They cannot be transferred between users.

On redemption, recorded lots are consumed FIFO. If a confirmed reward cannot be delivered, the user may choose restoration of used Golds or a reasonable substitute reward if offered. We do not impose a substitute without consent.

11. Liability for defects and complaints

We are liable for conformity of physical goods and of digital performance of Stars and related digital services to the extent of mandatory consumer rights under applicable law, including in particular the Civil Code, Act No. 108/2024 Coll. on consumer protection, and other mandatory laws that apply.

A complaint may be filed in Workroom, by e-mail to admin@gamebases.gg or by letter to the registered office. State the order or transaction and describe the defect. Proof of purchase may be replaced by other credible evidence of the order.

We confirm receipt of a complaint on a durable medium and state the period for remedying the defect. That period must not exceed 30 days unless a longer period is justified by an objective reason beyond our control.

For physical goods the consumer may, under statutory conditions, request repair or replacement and subsequently a reasonable price reduction or withdrawal. For digital performance the consumer has in particular the right to bring the content into conformity and, where statutory conditions are met, to a price reduction or termination of the contract.

A justified complaint does not create unreasonable costs for the consumer. Details are in the Complaints Procedure.

12. Refunds and payment disputes

A refund or chargeback is assessed according to the specific payment, delivery status and transaction history.

During review we may temporarily freeze Stars directly related to the disputed payment. After a decision we perform a proportionate and demonstrable reversal according to transactional origin. We do not remove unrelated Golds or Stars without a legal or contractual ground.

We inform the user of the outcome. Account deletion or a ban does not replace settlement of a payment dispute.

13. Account and deletion

The user is responsible for protecting login credentials and must promptly report suspected misuse.

Before voluntary account deletion we display unused Stars, Golds, open orders, complaints and consequences of deletion. Deletion requires double confirmation.

On completion of voluntary deletion all unused Stars and Golds expire. Open orders, complaints, refunds, chargebacks and statutory records and retention duties are not settled by silent expiry; they are settled under the applicable rules even after account deletion.

14. Liability

We do not exclude or limit liability in cases where the law does not permit it.

We are not liable for a third-party outage that we did not cause and could not reasonably prevent. This does not affect our liability for proper performance of our own contractual duties.

15. Governing law, remedy and ADR

The relationship is governed by the law of the Slovak Republic. Choice of Slovak law does not deprive the consumer of the protection of mandatory provisions of the law of their habitual residence.

A consumer may first send a request for remedy to admin@gamebases.gg.

A Slovak consumer may, after meeting statutory conditions, use alternative dispute resolution before the Slovak Trade Inspection: https://www.soi.sk/alternativne-riesenie-spotrebitelskych-sporov.

A Czech consumer may use out-of-court resolution before the Czech Trade Inspection Authority: https://coi.gov.cz/informace-o-adr/.

The European ODR platform is no longer in operation; we do not present it as an available dispute-resolution channel.

16. Versions and changes

Each version has an identifier and effective date. New orders are governed by the version accepted when they are submitted. We store the accepted version with the order and the consumer may access it under section 6.

We inform users in advance appropriately of material changes to the account or long-term features and, according to the nature of the change, request new acceptance.